Reporting for beginners. 44. Finding people in the real world (part 3).

In the previous posts we looked at what factors to take in with names and use of search engines when trying to trace someone. In this one we are going to look at gathering the information - in the real world.

First off don't ignore the obvious no matter how unlikely it may be. I once tracked down a Duke by calling directory enquiries. It can still happen, although it is increasingly rare.

Again much of this depends on how much time you have and how desperate you are to find someone.

But always keep in mind many of the people you want to track down have good reasons for not wanting to be found. We also live in a very transitory age. People can move not from street to street but county to county.

Again as part of our information gathering we need to look in many different places.

At the scene of an accident look for memorials. People will go there to lay floral tributes and leave messages. Keep in mind my earlier tips regarding death knocks which can be found here and here.

The same basic rules apply. In this case give the person time and only approach when they have begun walking away. Try not to hover too closely, so keep a respectful distance but not so far that you won't be able to catch up with them once they go.

You yourself should read through the messages. Look for any clues, obviously names and nicknames, as we will see in a later post even a first name is worth checking. But keep a note also of relationships ie aunts and uncles and make a note of their details, it may come in handy later when trying to track down family members.

Bear in mind that you can't ask people if they want to talk to you if you can't find them - and they not know or even think about the newspaper being interested in their story.

Check also local businesses and nearby homes as the person may live locally and be known. Keep a note of which properties you've tried and their response - if you need to go back at a later stage it will stop knocking on the same doors.

It is also worth checking with the police although don't rely on this unless you have a very good relationship with them, thesedays there is an almost automatic assumption that the family of the deceased or a person involved in an accident will not want to talk with you and they will refuse to ask on your behalf.

Many will also be fearful that you will get in the way of any subsequent investigation, forgeting that libel and subjudice laws will still apply in the event of any criminal action.

If the person has died speak with the coroner's office. If the inquest has been opened (albeit and adjourned) the details are a matter of public record and should be available to you.

It is also worth checking the local newspaper...even if you work for it. The BMDs (Birth, Marriage, Death or Hatched, Matched and Dispatched as it is also known) column can already have a notice in it.

Knowing the timing of an accident also helps. People generally follow the same patterns returning to a scene at about the same time may help you find someone who was around and may have witnessed it.

But it is not all about trying to find the relatives of people who have died. Journalists are always trying to track people down for all sorts of reasons for good as well as for ill.

The best way to find them is to keep a good contacts book. Having their number in the first place it certainly the quickest and easiest which is why having a good, up-to-date contacts book is worth its weight in gold.

However we can't have everyone's number but we can use what we have. A good relationship with councillors, who because of their role in the community will have their ear to the ground, will help if you know the rough area the person lives in.

Also try chairmen/women of residents and tenants associations. If they do not know ask them for any long term residents who may be living in the area.

Don't be put off if someone says they moved out some years ago. Keep asking for specifics: When did they move? Any idea where they moved to? What was their job? Married, divorced, single? Any known relatives/friends? Where did they live previously? Every scrap of information helps.

If you are after a particular expert try other people in their field or call magazines/websites that deal with their specialism and ask them. They are usually very helpful.

In smaller communities ring anyone whose number you find and ask if they can help. You would be surprised how many are still willing to put you in touch or contact the person on your behalf.

If you believe they have a business try rivals or better still go to the Companies House website and check for directorships.

As always, the more detail you can collect the easier it will be. Constant cross-referencing helps narrow down searches all the time. But, as always, there are no guarantees.

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How to be a journalist 40. The death knock (Part Two)

In my last post I dealt with how reporters should deal with a death knock. As always there is nothing - or at least very much - revelatory for experienced journalists. But then these tips are aimed at juniors and trainees who may yet have covered one. Again this is not an exhaustive list and all comments, suggestions and observations are welcome.

This latest posting concentrates on how to build up a picture of a person's life in a few questions. Again every circumstance is different so while this tries to cover everything you will still need to think on your feet and listen to the answers given.

You will also need to be aware of any on-going police action and/or the potential to libel. It will be part of your job to explain why you won't be able to include all their quotes. You could not for example quote a claim that a widow that a driver involved in a death crash was not paying attention. That is up to a coroner/court to decide. If at all possible steer them to something that will make a more general point without being unusable.

All of this said you are still looking for a line. This is not about simply writing a formulaic story along the lines of:

A family last night paid tribute to....

We could/do all write this a hundred times over. Sometimes the tragedy in and of itself is simply enough but keep in mind the family details are not revealed straight away in most cases. It could come an edition or two after the original story.

By then the immediate family will be aware, so too many of the extended family and friends as well, possibly even wider still. Or it has been revealed by a rival news organisation. All of which means that sticking to the formula is no good and why you need another line.

So assuming that you have managed to get a chat with the family and have checked relationships of the people you are talking to and double checked the details given to you what should you be asking:

1. Establish all the immediate family members and their relationships. You need names and ages. Don't assume this is all the family. You will also need to establish length of relationship to a partner. If their parents are still alive, any other family. If they are young you want to know about boyfriends or girlfriends has the family spoken to them? You want to get the general reaction from the family. I try to avoid asking "How do you feel?" and try, "I can't imagine how you feel, how would you describe it?".

2. Can you describe their personality? This isn't all about facts, it's about pure emotion. It covers a great deal of very personal information and what you are trying to do is convey their life in a few words. This is a catch-all question it allows the bereaved to talk in an open-ended manner about the deceased.

3. What were their hobbies/interests? Again this is detail that fleshes out a life. It also, as with many of the questions, can provide fresh avenues to chase. Most of the time this will simply not be necessary but never rule it out entirely. It may be worth asking if there is anyone else they think it is worth talking to.

4. What did they do for a living? And previously? Again this is about establishing the person's existence. Not everyone is defined by their work but some are and - for good or for ill - many people will be able to create an image of that person based on their work. Did they go to university? Previous employment etc. It's a sad but usually true that if the deceased is young, public school educated and went to Oxford or Cambridge the story is more likely to be picked up by nationals. For older men (born before 1945) it's worth considering if they conscripted into National Service. For children you will want to be establishing the school and favourite subjects.

5. Were there ever any worries about the situation in which they died? Does the family think they will take any action - legal/civil - in regards to the death? For example, a cyclist may have always been concerned about the particular junction in which the accident happened and had voiced those fears. Or perhaps they had had several near misses over the years or been involved in a non-fatal accident not so long ago.

6. Were they from the area the family home is in? Essentially this is about establishing their deep background. They may have moved there for work, or an immigrant looking for a better life, or to study or any other of thousands of other reasons. If so how long had they lived there for? Or they may simply have lived there all their lives. In the case of children why did their parents move there.

7. What were their hopes and dreams? This is about showing 'a life interrupted' a life that could have been if it had not been struck by tragedy. This is particularly poignant of younger lives that have yet to reach full potential. If not married consider asking if marriage plans had been discussed.

8. Have they ever previously appeared in the news before? We're back to catch all questions but remember the person you are interviewing has been through a great shock. Without knowing anything about the deceased you have to cover as much ground as you can in as few questions as possible.

9. Can I have a photo? Preferably one with the family and ideally one of them looking smart.

10. And finally. Is there anything I have missed that was important to their life that you would like to get across? Personally I also add if they would mind me calling again and always ask for a mobile number. This is where explaining that if you can check back the details with them can be useful.

I think I have covered most of the important elements, as always, I may have missed something crucial and would appreciate any comments adding to this list.

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How to be a journalist 39. The death knock (Part One)

Without doubt one of the hardest, most emotionally draining jobs for the average reporter is the death knock. It is not, as many critics of the Press will have you believe, a simple act of voyeurism into grief. If you believe that you are in the wrong job - many do and many leave.
And if you find it is not emotionally draining than you ought to see someone about it. I've yet to meet anyone who doesn't feel that way.

The fact is we do an awful lot of these and you never quite get used to them. Not once. So why do we do them? A successful death knock will stop a death becoming just another statistic. It's much harder for those in authority to dismiss numbers than it is to ignore individuals. Bland excuses can be made, figures fudged, the truth bent, things swept under the carpet. Try doing that with a real person - an individual who has experienced pain.

It can also act as an obituary, sometimes but not always, something the family will want to hold on to as a keepsake.

And in the meantime, you as a reporter, will be accused of all manner of despicable behaviour. You will, for your efforts, be accused of intrusion, of being scum, of being a vulture, of preying on grief, of only being interested in selling papers, of being uncaring, of being these and many, many more things.

Which is why you have to believe in what you are doing, in why you believe their story could make a difference. Not only for the family, in the short and medium term, but for others in the long run. And it can make a difference. And, no, I do not believe I am self-deluding. I genuinely believe - as you should - that as reporters what we do is important and can make a difference. Of course I am not saying it will prevent all future deaths of a similar nature; but in some cases it may help highlight and focus energy on a particular area, ie a rat run, a cycling accident at a junction, an industrial accident, a murder.

Also don't go making assumptions, that too is a very bad idea. Being sensitive is essential. Firstly, in order to show you are a member of the human race but also to win over a family's confidence.

Despite all of this we are still there to tell a person's story. If the door is slammed in your face you have failed. I say this because, hard as it is, you should do the knock. Simply not bothering or relying on social media is a disgrace to yourself and your trade.

So hopefully I've established why they are necessary. Many may well disagree, that is their prerogative.

DON'T:
1. Make assumptions. Each death should be treated purely on its own merits.
2. Ever say, 'I know how it must feel'. Unless you can back that statement up by talking about the death of one of your own loved ones and feel it may help in making a connection. In general avoid meaningless platitudes.
3. Rely entirely on social media UNLESS there is no other possible way of doing it. Even then ask to speak to family members in person or by phone.
4. Lack confidence. Yes, it is a nerve wracking experience for the reporter but a polite, professional manner is better than a stammering bunch of nerves, which will only make you sound shifty and not inspire confidence that you will be able to tell the family's story in a way they would want. Indeed a bad approach can and will engender distrust.
5. Be scruffy. Again, you are knocking on a door unannounced, this is about showing you are a professional.
6. Go mob handed to a doorstep. If several newspaper reporters, agency reporters, photographers, camera crews and radio journalists turn up at once send two trusted representatives who can then share the information. There is nothing like an undignified scrabble to upset the family. But trust in your fellow reporters is key.
7. Rush. If a family is good enough to talk to you give them the time they need to tell their story. If you have a deadline looming do explain you have to file but be prepared to stay longer.
8. Ever offer money for someone's story.

DO:
1. Apologise for disturbing them. This is your acknowledgment that you are an outsider at an intensely personal time but avoids the impersonal platitudes (I'm sorry for your loss etc) which the family may well find odd coming from a total stranger.
2. Follow the family's wishes. But if they ask you to go away do remember to ask if it would be possible to come back at some later stage. Ask when that would be convenient.
3. Check everything you've been told by the authorities. Including the spellings of the deceased's name and age. Police and coroners can make mistakes. If this is for print then errors cannot be easily rectified. That in itself can be very upsetting. Indeed even if a family say no to an interview it is still worth asking if you can double check the details.
4. Work out what you are going to say beforehand. It will allow you to make the key points as to why you believe their story is important and will, hopefully, reduce your nervousness.
5. Establish you are speaking to an adult and, where possible, their relationship to the deceased.
6. Remember a person did not become important the moment they died. They were important to their friends and family in life. Build up a picture of that life as best you can.
7. Ask for a photograph that best sums up their life. Preferably with their family.
8. Consider asking the family would they like to be read out any tribute piece. This is controversial in newspapers so check with your newsdesk and it's certainly not something that is advisable in every circumstance but I've rarely - if ever - found it to be a problem. A brief run through ensures there are no misunderstandings; that the details are correct; that you or the family have not left out something that is important; and it helps build up trust with the family. (You must explain it may be edited before going in the paper.)

NEXT: Building up a picture of someone's life on a death knock.

For further reading see Jackie Newton excellent blog here on death knocks.

And here's the Press Gazette report on her research. (I see that many of the negative comments have been removed.)

And here's a personal and view from Australian journalist Sarah Harris on why they are important.

And here's Roy Greenslade offering another view - note he didn't speak to the newspaper he was referring to in the story.

And another Roy Greenslade piece an extract fromThe phone hacking scandal: journalism on trial is by Jackie Newton and Sallyanne Duncan.

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